Zerrenpach Hotel Management
Zerrenpach is a comprehensive platform for managing hotel operations and coordinating staff, including room management, task tracking, and internal communication.
Industry
Hospitality and Hotel Management
Year
2022-2023
Services
Custom Development
Zerrenpach is a comprehensive platform for managing hotel operations and coordinating staff, including room management, task tracking, and internal communication. The system optimizes workflows and improves the efficiency of daily hotel operations, leading to a better guest experience and reduced operational costs.
Challenge
The client needed a centralized system to manage all aspects of hotel operations. They previously used several separate tools, leading to inefficiency, duplication of work, and communication errors between different hotel departments. They needed a solution that integrated room management, reservations, housekeeping, maintenance, and staff communication into one platform.
Our Solution
We developed a comprehensive hotel management system connecting all key operational areas. A mobile application for staff allows them to instantly report room status, communicate with other departments, and receive notifications for new tasks. The administrative interface provides hotel management with a real-time overview of occupancy, room status, staff workload, and maintenance needs.
Key Results
27% reduction in time needed to prepare a room for new guests
65% improvement in coordination between different departments
48% reduction in guest complaints related to operational issues
32% increase in staff productivity due to better planning and task prioritization
18% reduction in operational costs through optimized resource utilization
Technologies Used
Implementing the Zerrenpach system has fundamentally changed how we manage our hotel. We used to spend hours coordinating between different departments and resolving communication misunderstandings. Now, we have all information available in real-time, allowing us to respond instantly to any issue and ensure our guests always have a first-class experience. The system has also helped us better plan staffing and optimize the use of our resources.
Jozef Bulla
CEO & Manager, Zerrenpach s.r.o.
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