Answers every call. Even at 3 a.m.
Marek is an AI dispatcher by BeCode. He learns your manuals, price lists and on-call rota and talks to callers like a person. He gives advice, books the visit or appointment and sends you a report in the morning.
3:07. A customer's boiler is leaking. Who picks up?
Marek. He explains how to stop the water using your service manual, books a technician for the morning, and you hear about it from the morning report, not from a call in the middle of the night.
- Advice from your manual, not from the internet
- Books the visit with address and time in your system
- Sends an overview of every night call in the morning
Marek
AI dispatcher · Novák Heating
- Marek · AIHello, Novák Heating, Marek speaking. How can I help?
- CustomerSorry for calling at night, but there is water coming out from under my boiler! It is everywhere!
- Marek · AIDon't worry, we will sort it out. Under the boiler on the left there is a blue valve. Close it.Service manual · p. 14
- CustomerPhew… done, it has stopped!
- Marek · AIGreat! Technician Peter will come in the morning at 07:30 AM. Hlavná 12, Žilina, is that right?Customer in CRM
- Visit 07:30 AM · Hlavná 12, Žilina · booked
- CustomerThat's right! Thank you, you're a star.
- Morning report07:00 AMOvernight: 4 calls · 3 solved by phone · 1 visit at 07:30 AM (Peter)
Every missed call is a job for a competitor.
Whoever cannot reach you in the evening, at the weekend or at a busy hour calls the next company on the list. Marek answers every call and handles it while you get on with your work.
- Around the clock, weekends and holidays included
- At busy hours too, while you are with another customer
- What he cannot solve, he logs for a call-back
Calls this week17 missed
- Missed callcalled a competitorMon 07:42 PM
- Missed callcalled a competitorTue 10:15 PM
- Missed callcalled a competitorWed 06:50 AM
- Missed callcalled a competitorThu 12:03 PM
- Missed callcalled a competitorFri 05:58 PM
- Missed callcalled a competitorSat 07:55 AM
Give him your documents. He answers from them.
Price list, service manual, on-call rota, parts stock, FAQs and terms of business. Marek answers from what you give him, and when the answer is not in your documents, he does not make one up.
- Quotes prices and dates straight from your price list
- Checks whether the part is in stock
- When something changes, upload the new version
Documents Marek answers from
- Price list 2026
- Service manual
- On-call rota
- Parts stock
- FAQs
- Terms of business
CustomerHello, how much is a call-out on a Saturday?
Marek · AI€49 plus labour. Shall I book you in?Price list 2026 · p. 3
Dispatch that never sleeps.
A driver is stuck on the motorway, a technician cannot find the address, a customer is waiting. Marek answers drivers and customers alike, logs the incident and alerts whoever is on call.
- Takes reports from drivers and technicians
- Alerts the on-call person according to the rota
- Lets the customer know what is happening
Call · 04:40 AM
“Marek, I'm stopped on the D1 near Považská Bystrica. The engine light is on and it's losing power!”
Record
- Incident
- Breakdown, tow needed
- Location
- D1, km 168
- Driver
- Jozef
On call
Tow truck from the contracted garage in Žilina, with the driver in 35 minutes.
Tow ordered · arrives 05:15 AM
If your phone rings, Marek picks it up.
Repair shop, clinic, restaurant, online shop, transport. Within a week Marek learns your business, connects to your calendar and systems and answers around the clock.
- Car repairtyre change slot, repair status
- Dental clinicbooking, moving an appointment
- Restauranttable booking, opening hours
- Online shoporder status, returns
- Facility managementfault report, emergency
- Boiler servicefault, technician visit
- Electricalpower cut, electrician visit
- Transportdriver reports, towing
From your documents to the first call within a week.
We do the setup, the connections and the training. From you we need the documents, the rules and access to the systems he should work with.
Documents and rules
You send the price list, manuals and on-call rota, and we agree whom to alert when.
Connections
We connect Marek to your number and to the systems you work in.
- Phone number
- Calendar
- CRM
- SMS
- Excel
Answering around the clock
From day one he takes the calls and sends you a report every morning.
He takes no holidays, does not go home at four and sounds as calm at three in the morning as at nine. And when he does not know something, he does not guess, he logs a call-back.
You get the price in an offer after the demo.
There are no packages off a price list. The price depends on how many calls you take and what needs connecting. We reply within 24 hours, show you Marek on your own documents and send an offer, free and without obligation.
What happens after you send the form
- We reply within 24 hours.
- We show you Marek on your own documents.
- We send an offer with a price for your business.
Free and without obligation
Frequently asked questions
What exactly does the AI dispatcher do?
He answers your company's phones when you cannot: at night, at weekends and at busy hours. He talks to callers like a person, answers from your documents, books the visit or appointment, alerts whoever is on call when something is urgent, and sends you a morning report with every call.
Does he understand callers?
He speaks your customers' language, Slovak, Czech or German, depending on where your business operates, and understands everyday spoken language. When he does not understand something, he asks the caller to repeat it. You can hear a demo on a call of your own before you get an offer.
What if he does not know the answer?
He does not make things up. He only answers from what is in your documents. When the answer is not there, he logs the question and the contact for a call-back, or hands the call to a person according to your rules, for example whoever is on call.
Do callers know they are talking to an AI?
Yes. Marek introduces himself as your company's AI assistant, as the EU AI Act requires for systems that interact with people.
What about GDPR and call recordings?
He handles personal data under a data processing agreement we sign with you. Whether calls are recorded, what is written down from them and how long it is kept, we set up together during deployment.
Do we have to change our phone number?
No. We connect Marek to the number your customers already know. We agree when he takes the calls: outside business hours, when nobody answers within a few rings, or all the time.
What do you need from us and how fast is it running?
The documents he should answer from (price list, manuals, on-call rota, FAQs), the rules for whom to alert when, and access to your calendar or CRM. We do the setup and the connections; Marek takes his first calls within a week.
How much does it cost?
We do not publish a price, because it depends on the number of calls and on what needs connecting. You get it in an offer after a demo on your own documents, free and without obligation. You pay nothing until you accept the offer.
We will show you Marek on your own documents.
Answer three questions and leave us your contact. We reply within 24 hours, free and without obligation.
